Raise a Support Ticket
1
Log in to your merchant dashboard
Navigate to https://go.fastflowpe.com/ and sign in with your merchant account credentials.
2
Navigate to Tickets
From the left sidebar, click Help and then select Tickets from the options that appear. You will be taken to your ticket centre.
3
Create a new ticket
Click the blue Create Ticket button. A form will open for you to describe your issue.
4
Fill in the ticket form
Complete all relevant fields in the form:
- Ticket heading — a brief title that summarises your issue
- Short description — a one-line summary of the problem
- Long description — a detailed explanation of the issue (maximum 250 words)
- Attachment — upload a screenshot or supporting document to help the team understand the context
5
Submit your ticket
Submit the form. You will immediately receive a unique ticket code you can use to track the issue. A confirmation email is also automatically sent to your registered email address.
A confirmation email is sent automatically to your registered email address as soon as your ticket is successfully created. Check your inbox — including spam — if you don’t see it within a few minutes.
Manage Existing Tickets
Once you have raised a ticket, you can return to the ticket centre at any time to:- Monitor ticket status — see whether your ticket is open, in progress, or resolved
- Close a ticket — mark the issue as resolved once the Client Resolution Team has addressed it to your satisfaction